{"id":83271,"date":"2026-04-08T12:11:43","date_gmt":"2026-04-08T12:11:43","guid":{"rendered":"https:\/\/www.ojoor.net\/en\/?post_type=docs&#038;p=83271"},"modified":"2026-04-08T12:19:23","modified_gmt":"2026-04-08T12:19:23","password":"","slug":"helpdesk","status":"publish","type":"docs","link":"https:\/\/www.ojoor.net\/en\/docs\/helpdesk\/","title":{"rendered":"Helpdesk"},"content":{"rendered":"\n<p><strong>How to Create a Ticket?<\/strong>&nbsp;<\/p>\n\n\n\n<p>Creating a ticket in <strong>Ojoor<\/strong> is a simple process. Follow these steps to create a ticket:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click on the\u00a0<strong>\u201cHelp\u201d<\/strong>\u00a0icon located at the top right of the page.<\/li>\n\n\n\n<li>Select\u00a0<strong>\u201cTickets and Support\u201d<\/strong>\u00a0from the drop-down menu.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"865\" height=\"503\" src=\"https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-4.png\" alt=\"\" class=\"wp-image-83273\" srcset=\"https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-4.png 865w, https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-4-300x174.png 300w, https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-4-768x447.png 768w, https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-4-360x209.png 360w\" sizes=\"(max-width: 865px) 100vw, 865px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u00a0\u00a0<\/strong>Click on\u00a0<strong>Bug\/Issues &gt; Create a New<\/strong><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"865\" height=\"503\" src=\"https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-5.png\" alt=\"\" class=\"wp-image-83274\" srcset=\"https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-5.png 865w, https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-5-300x174.png 300w, https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-5-768x447.png 768w, https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-5-360x209.png 360w\" sizes=\"(max-width: 865px) 100vw, 865px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Select the\u00a0<strong>screen type<\/strong>\u00a0and\u00a0<strong>module type.<\/strong><\/li>\n\n\n\n<li>Add a query\u00a0<strong>description<\/strong>\u00a0and an\u00a0<strong>attachment<\/strong>\u00a0if there is a query screenshot.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"865\" height=\"503\" src=\"https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-6.png\" alt=\"\" class=\"wp-image-83276\" srcset=\"https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-6.png 865w, https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-6-300x174.png 300w, https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-6-768x447.png 768w, https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-6-360x209.png 360w\" sizes=\"(max-width: 865px) 100vw, 865px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"865\" height=\"501\" src=\"https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-7.png\" alt=\"\" class=\"wp-image-83277\" srcset=\"https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-7.png 865w, https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-7-300x174.png 300w, https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-7-768x445.png 768w, https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-7-360x209.png 360w\" sizes=\"(max-width: 865px) 100vw, 865px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>After ticket submission it will be visible in\u00a0<strong>Open\u00a0<\/strong>tab.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"865\" height=\"502\" src=\"https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-8.png\" alt=\"\" class=\"wp-image-83278\" srcset=\"https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-8.png 865w, https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-8-300x174.png 300w, https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-8-768x446.png 768w, https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-8-360x209.png 360w\" sizes=\"(max-width: 865px) 100vw, 865px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>How to Close a Ticket?<\/strong>&nbsp;<\/p>\n\n\n\n<p>Closing a ticket in <strong>Ojoor<\/strong> is a simple process that can be completed in just a few steps. Here\u2019s how you can do it:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click on the\u00a0<strong>\u201cHelp\u201d<\/strong>\u00a0icon located at the top right of the page.<\/li>\n\n\n\n<li>Select\u00a0<strong>\u201cTickets and Support\u201d<\/strong>\u00a0from the drop-down menu.<\/li>\n\n\n\n<li>Find the ticket that you want to close in\u00a0<strong>\u201cOpen\/ InProgress\/Re-Open\u201d\u00a0<\/strong>tab and click on\u00a0<strong>\u201cClick for Conversation\u201d<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"865\" height=\"502\" src=\"https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-9.png\" alt=\"\" class=\"wp-image-83279\" srcset=\"https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-9.png 865w, https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-9-300x174.png 300w, https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-9-768x446.png 768w, https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-9-360x209.png 360w\" sizes=\"(max-width: 865px) 100vw, 865px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click\u00a0<strong>drop down arrow<\/strong>\u00a0located beside Action on top right corner.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once you are satisfied that the ticket has been resolved, click on the\u00a0<strong>\u201cClose Ticket\u201d<\/strong>\u00a0button.<\/li>\n\n\n\n<li>You will be prompted to confirm that you want to close the ticket. Click\u00a0<strong>\u201cOK\u201d<\/strong>\u00a0to confirm.<\/li>\n\n\n\n<li>The ticket will be marked as closed and will no longer be visible in your open tickets list and visible in\u00a0<strong>Closed<\/strong>\u00a0tab.<\/li>\n<\/ul>\n\n\n\n<p><strong><em>Note:&nbsp;<\/em><\/strong><em>Closed button only visible on client side.<\/em><em><\/em><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"865\" height=\"501\" src=\"https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-10.png\" alt=\"\" class=\"wp-image-83280\" srcset=\"https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-10.png 865w, https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-10-300x174.png 300w, https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-10-768x445.png 768w, https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-10-360x209.png 360w\" sizes=\"(max-width: 865px) 100vw, 865px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>View Incoming Tickets<\/strong><\/p>\n\n\n\n<p>If you have submitted a ticket to our customer support team, you may want to check its status or view any updates. Here\u2019s how to view your tickets in <strong>Ojoor:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click on the\u00a0<strong>\u201cHelp\u201d<\/strong>\u00a0icon located at the top right of the page.<\/li>\n\n\n\n<li>Select\u00a0<strong>\u201cTickets and Support\u201d<\/strong>\u00a0from the drop-down menu.<\/li>\n\n\n\n<li>Click\u00a0<strong>\u201cOpen\u201d<\/strong>\u00a0tab. You will see a list of all the tickets.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click on \u201c<strong>Click for Conversation\u201d<\/strong>\u00a0to view ticket\u00a0<strong>chat<\/strong>\u00a0between you and support team.<\/li>\n\n\n\n<li>If you have multiple tickets, you can use the search bar to find a specific ticket by entering the ticket number or keywords related to your issue.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"865\" height=\"503\" src=\"https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-11.png\" alt=\"\" class=\"wp-image-83281\" srcset=\"https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-11.png 865w, https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-11-300x174.png 300w, https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-11-768x447.png 768w, https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-11-360x209.png 360w\" sizes=\"(max-width: 865px) 100vw, 865px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>View In-Progress Tickets<\/strong><\/p>\n\n\n\n<p>If you\u2019re a customer of <strong>Ojoor<\/strong>, you may have submitted a support ticket to get help with an issue you\u2019re experiencing. But how do you keep track of the progress of your ticket? Here\u2019s how to view in-progress tickets in <strong>Ojoor<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click on the\u00a0<strong>\u201cHelp\u201d<\/strong>\u00a0icon located at the top right of the page.<\/li>\n\n\n\n<li>Select\u00a0<strong>\u201cTickets and Support\u201d<\/strong>\u00a0from the drop-down menu.<\/li>\n\n\n\n<li>Click on \u201c<strong>In-Progress<\/strong>\u201d tab. Here you can see a list of tickets that are under progress and team is doing working on it.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"865\" height=\"503\" src=\"https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-12.png\" alt=\"\" class=\"wp-image-83282\" srcset=\"https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-12.png 865w, https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-12-300x174.png 300w, https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-12-768x447.png 768w, https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-12-360x209.png 360w\" sizes=\"(max-width: 865px) 100vw, 865px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Change Ticket Status to Resolved<\/strong>&nbsp;<\/p>\n\n\n\n<p>If ticket is resolved, admin can change ticket status to Resolved. In <strong>Ojoor<\/strong> it is a simple process that can be completed in just a few steps. Here\u2019s how you can do it:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click on the\u00a0<strong>\u201cHelp\u201d<\/strong>\u00a0icon located at the top right of the page.<\/li>\n\n\n\n<li>Select\u00a0<strong>\u201cTickets and Support\u201d<\/strong>\u00a0from the drop-down menu.<\/li>\n\n\n\n<li>Find the ticket that you want to change its status in\u00a0<strong>\u201cOpen\/ InProgress\/Re-Open\u201d\u00a0<\/strong>tab and click on\u00a0<strong>\u201cClick for Conversation\u201d<\/strong>.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"865\" height=\"504\" src=\"https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-13.png\" alt=\"\" class=\"wp-image-83283\" srcset=\"https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-13.png 865w, https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-13-300x175.png 300w, https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-13-768x447.png 768w, https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-13-360x210.png 360w\" sizes=\"(max-width: 865px) 100vw, 865px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click\u00a0<strong>drop down arrow<\/strong>\u00a0located beside Action on top right corner.<\/li>\n\n\n\n<li>Once you are satisfied that the ticket has been resolved, click on the\u00a0<strong>\u201cResolved\u201d<\/strong>\u00a0button.<\/li>\n\n\n\n<li>You will be prompted to confirm that you want to close the ticket. Click\u00a0<strong>\u201cOK\u201d<\/strong>\u00a0to confirm.<\/li>\n\n\n\n<li>The ticket will be marked as resolved and will no longer be visible in your open tickets list and visible in\u00a0<strong>Resolved\u00a0<\/strong>tab.<\/li>\n<\/ul>\n\n\n\n<p><strong>How to Re-Open the Tickets?<\/strong><\/p>\n\n\n\n<p>If you face any previous issue again you can re-open the closed ticket. Re-opening a ticket in <strong>Ojoor<\/strong> is a simple process that can be completed in just a few steps. Here\u2019s how you can do it:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click on the\u00a0<strong>\u201cHelp\u201d<\/strong>\u00a0icon located at the top left of the page.<\/li>\n\n\n\n<li>Select\u00a0<strong>\u201cTickets and Support\u201d<\/strong>\u00a0from the drop-down menu.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click on\u00a0<strong>\u201cClosed\u201d\u00a0<\/strong>tab.<\/li>\n\n\n\n<li>Choose the ticket that you wish to reopen.\u00a0Click on \u201c<strong>Click for Conversation\u201d<\/strong><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"865\" height=\"502\" src=\"https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-14.png\" alt=\"\" class=\"wp-image-83284\" srcset=\"https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-14.png 865w, https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-14-300x174.png 300w, https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-14-768x446.png 768w, https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-14-360x209.png 360w\" sizes=\"(max-width: 865px) 100vw, 865px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Then, locate the Action button located on the top right-hand side of the screen. Click on the\u00a0<strong>drop down arrow<\/strong>\u00a0button and click\u00a0<strong>Re-Open<\/strong>\u00a0button<\/li>\n\n\n\n<li>Then the ticket will visible in\u00a0<strong>Re-Open<\/strong>\u00a0tab.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"865\" height=\"503\" src=\"https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-15.png\" alt=\"\" class=\"wp-image-83285\" srcset=\"https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-15.png 865w, https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-15-300x174.png 300w, https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-15-768x447.png 768w, https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-15-360x209.png 360w\" sizes=\"(max-width: 865px) 100vw, 865px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Suggestions<\/strong>&nbsp;<\/p>\n\n\n\n<p>If you want to give any suggestions about <strong>Ojoor<\/strong>. You can also let us know.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to\u00a0<strong>Help &gt; Support and Ticket &gt; New\/ Suggestion\/ Feedback<\/strong><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"865\" height=\"500\" src=\"https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-16.png\" alt=\"\" class=\"wp-image-83286\" srcset=\"https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-16.png 865w, https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-16-300x173.png 300w, https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-16-768x444.png 768w, https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-16-360x208.png 360w\" sizes=\"(max-width: 865px) 100vw, 865px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Select the\u00a0<strong>screen type<\/strong>\u00a0and\u00a0<strong>module type.<\/strong><\/li>\n\n\n\n<li>Add a query\u00a0<strong>description<\/strong>\u00a0and an\u00a0<strong>attachment<\/strong>\u00a0if you want.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"865\" height=\"501\" src=\"https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-17.png\" alt=\"\" class=\"wp-image-83287\" srcset=\"https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-17.png 865w, https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-17-300x174.png 300w, https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-17-768x445.png 768w, https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-17-360x209.png 360w\" sizes=\"(max-width: 865px) 100vw, 865px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Once you have filled out the ticket form, click on the\u00a0<strong>\u201cSubmit\u201d<\/strong>\u00a0button to send your ticket to our support team.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"865\" height=\"500\" src=\"https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-18.png\" alt=\"\" class=\"wp-image-83288\" srcset=\"https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-18.png 865w, https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-18-300x173.png 300w, https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-18-768x444.png 768w, https:\/\/www.ojoor.net\/en\/wp-content\/uploads\/sites\/16\/2026\/04\/image-18-360x208.png 360w\" sizes=\"(max-width: 865px) 100vw, 865px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>After that ticket submission it will be visible in\u00a0<strong>Open\u00a0<\/strong>tab.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How to Create a Ticket?&nbsp; Creating a ticket in Ojoor is a simple process. Follow these steps to create a ticket: After ticket submission it will be visible in\u00a0Open\u00a0tab. How to Close a Ticket?&nbsp; Closing a ticket in Ojoor is a simple process that can be completed in just a few steps. Here\u2019s how you&#8230;<\/p>\n","protected":false},"author":9,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[266],"doc_tag":[],"knowledge_base":[],"class_list":["post-83271","docs","type-docs","status-publish","hentry","doc_category-core-hr","no-post-thumbnail"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.1 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Helpdesk - Ojoor<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ojoor.net\/en\/docs\/helpdesk\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Helpdesk\" \/>\n<meta property=\"og:description\" content=\"How to Create a Ticket?&nbsp; Creating a ticket in Ojoor is a simple process. Follow these steps to create a ticket: After ticket submission it will be visible in\u00a0Open\u00a0tab. How to Close a Ticket?&nbsp; Closing a ticket in Ojoor is a simple process that can be completed in just a few steps. 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